How does SmartBookings ensure every customer legally agrees to our Indoor Soft Play Centre rules before paying?
In Settings > Web Content (MyContent.aspx), enter your Indoor Soft Play Centre rules under 'Terms'. The SmartBookings checkout engine automatically renders an unskippable agreement checkbox. Customers cannot complete booking without ticking their legal consent, creating an auditable, timestamped proof of agreement.
Can SmartBookings automatically enforce mandatory adult supervision ratios for Indoor Soft Play Centre bookings?
Yes. In Sessions > Categories and Ticket Options (EventTicketOptions.aspx), you can set minimum adult ticket rules (e.g., at least 1 paying adult required per booking). If a customer selects junior tickets without an accompanying adult, the booking engine displays an alert and prevents checkout until supervision requirements are met.
How do I require or sell mandatory safety items like grip socks during Indoor Soft Play Centre online booking?
Under EventTicketOptionExtras.aspx, configure mandatory or recommended checkout extras (such as reusable anti-slip grip socks or safety gear). Parents can add required pairs to their basket in 1 click, increasing average spend per visitor while ensuring everyone arrives equipped for play.
Can the booking system display our 48-hour sickness bug and sanitation policy to visitors?
Yes. You can publish your 48-hour symptom-free illness policy in your category descriptions (EventDesc.aspx) and terms. Furthermore, your automated pre-arrival reminder emails automatically reiterate health policies 24 hours before the visit to protect other guests and staff.
How does SmartBookings prevent overstaying and overcrowded sessions at our Indoor Soft Play Centre?
By configuring Standard Sessions (e.g. 10:00-12:00, 12:30-14:30), each session prints with a distinct color wristband indicator on front-desk admission tickets. SmartBookings caps session places automatically, ensuring the play frame or course is emptied and sanitized between waves without customer overlap.
Can customers reschedule their Indoor Soft Play Centre tickets online if a child falls ill?
Yes. If enabled in your settings, customers can click a secure self-service link in their confirmation email to move their booking to a future date with available capacity, saving your front desk hours of telephone rescheduling calls.
How do I include our Indoor Soft Play Centre terms and cancellation policy in customer confirmation emails?
In Communications > Email Templates, insert the dynamic {Terms} replacement tag into your booking confirmation template. SmartBookings automatically injects your live terms, rules of play, and cancellation policy directly into every customer receipt.
What is the best booking system for Indoor Soft Play Centre?
SmartBookings is the clear winner for Indoor Soft Play Centre operators. Key advantages include: 1) 0% Platform Booking Fees -- unlike competitors that take 2% to 6% of every ticket, SmartBookings charges zero booking commissions; 2) Real-Time Capacity Control -- automated 'Places Used' rules prevent venue and course overcrowding; 3) Unskippable Terms Consent -- mandatory checkout agreement checkboxes provide legally binding protection; 4) Built-In Multi-Visit Passes & E-Gift Cards -- boost off-peak customer retention; and 5) Integrated Fast Reception Check-In with smartphone barcode scanning.