SmartBookings automatically dispatches professional HTML confirmation emails, payment receipts, reminders, and cancellations to customers. You have full control over the subject lines, wording, branding, and inclusion of dynamic booking details.
1 Go to Comms > Email templates (EmailClients.aspx).
2 Select the template you want to modify (e.g. Tickets: Booking confirmation, Payment Received, or Reminder).
3 Click Select / Edit.
4 Edit the Email subject and customize the message body using the WYSIWYG rich text editor.
5 Click Save Changes.
Personalisation tags dynamically insert real booking details when the email is sent out. Insert these exact tags anywhere in your template text:
| Tag Placeholder | What It Injects Into The Email |
|---|---|
{Name} |
Customer's full name (e.g. John Smith) |
{Firstname} |
Customer's first name (e.g. John) |
{BookingRef} |
Formatted unique booking reference number (e.g. SB-58734) |
{SessionTitle} |
Title of the booked session / event activity (e.g. 18-Hole Adventure Golf or Soft Play) |
{Date} |
Date of attendance (e.g. Saturday, 12 December 2026) |
{Time} |
Session start and end times (e.g. 10:00 - 12:00) |
{Total} |
Total booking cost including tickets and extras |
{Paid} |
Total amount paid by card / PayPal |
{Balance} |
Remaining balance due (if a deposit was taken) |
{PaymentLink} |
Clickable secure online link for the customer to pay their balance |
{TicketsSummary} |
Breakdown of tickets purchased (e.g. 2 x Child, 1 x Adult) |
{VenueAddress} |
Your venue address and arrival directions |
You can automatically send an email reminder to customers leading up to their session:
Events.aspx) and select your session type.1 for the day before, or 3 for 3 days before).
To ensure 100% email deliverability and send emails from your own company domain (e.g. bookings@yourplaycentre.co.uk or hello@minigolfadventures.com):
1 Go to Comms > Email account settings (EmailServer.aspx).
2 Enter your SMTP credentials (from Microsoft 365, Google Workspace, or your web host):
smtp.office365.com or smtp.gmail.com.587 (STARTTLS) or 465 (SSL).3 Click Send Test Email to confirm your configuration before saving.
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