E-Gift Cards Management

1. Overview of E-Gift Cards

E-Gift Cards generate upfront cash flow and attract new visitors to your venue. Customers can purchase them online for friends and family, and the recipients can redeem the balance across multiple bookings until the funds are exhausted.

2. Viewing & Managing Existing Gift Cards

1 Go to Settings > E-Gift Cards (GiftCards.aspx).

2 The table displays all active vouchers with:

• Code: Unique redemption voucher code (e.g. 0BF910F1TT).
• Current Balance: Funds remaining on the card.
• Original Balance: Initial purchased denomination (e.g. £25.00).
• Expiry: Date after which the code can no longer be redeemed.
• Customer & Note: Purchaser identity or internal notes (e.g. competition prize, corporate gift).

3 Click Export CSV to download a backup of all issued gift cards.

3. Bulk Creating Gift Cards

Need to generate a batch of gift cards for school raffles, corporate promotions, or holiday marketing campaigns?

1. In GiftCards.aspx, click Bulk Create (GiftCardsBulk.aspx).
2. Enter the Number of Cards to generate (e.g. 50).
3. Set the Denomination / Value per card (e.g. 10.00).
4. Set an optional Expiry Date and campaign note (e.g. "Local Primary School Summer Fayre").
5. Click Generate Gift Cards. The system generates unique randomized codes and lets you download a CSV with all codes ready for printing!

4. How Customers Purchase & Redeem

Online Purchase: Customers can buy directly via your branded gift card page (GiftCardBuy.aspx). They select the amount, enter recipient name and personalized gift message, and pay securely via Stripe. The recipient immediately receives an attractive PDF gift voucher by email.

Checkout Redemption: During online checkout, customers enter their gift card code in the "Have an E-Gift Card?" field. The booking total is discounted by the card balance. Any remaining card balance is safely preserved for future visits!

5. Tracking Redemptions & Usage Reports

To monitor how and when gift cards are being used:

• Go to Reporting > E-Gift card usage (GiftCardUsage.aspx).
• Filter by date range (defaults to the last 90 days) or search by customer name, email, or code.
• View exact transaction amounts deducted, remaining balances, and clickable booking references to see what was booked.
• Click Export CSV for accounting reconciliation.